Refund Policy
LAST UPDATED 2026-07-22
All Support Shop sales are final. Items are delivered to your account instantly upon payment, so there's no returns process the way there would be with a physical good.
If Something Actually Went Wrong
"All sales final" covers changed your mind — it doesn't cover a real failure. If you paid and the item never showed up on your playercard, that's not a refund request, that's us owing you what you paid for. Message Support with your player tag and roughly when you paid, and it'll get sorted.
A Note On Chargebacks
If you dispute a charge with your bank or card issuer instead of reaching out first, the purchased item is automatically removed from your account the moment the dispute is opened — before it's even resolved. If it was a mistake, Support can help faster than a dispute will.